Frequently Asked Questions
If you cannot find an answer to your question below please send us an online enquiry by completing the Enquiry Details form.
You may call our Service Support Team on 0333 000 0182 (option 1 for Consumers, option 2 for Businesses). (Monday to Friday 9am to 5pm).
What is UAR?
How are assets lost?
Who can use the service?
How can I use the service?
How do I pay?
How long does it take to obtain the results?
How can I track the status of my application?
What should I do if my search is successful?
What should I do if my search is not successful?
What is the cost of the search?
Forgotten your username and password?
Worried about using your credit card online?
How do I find out more about Experian's Unclaimed Assets Register?
How do I open an account with the Unclaimed Assets Register? (For Solicitors only)
How do I run a new search if I have already submitted a request?
Whom should I contact if I have a query or complain about the UAR service?
Can I cancel an order?
What are Time-based One Time Passwords (TOTP)?
What is UAR?
Experian’s Unclaimed Assets Register (UAR) is a database of UK individual’s unclaimed financial assets. Updated annually by Experian, it helps consumers to recover their lost money and reunite them with their lost assets.
For insurers, pension companies, financial services provider and listed companies the UAR addresses the issue of unclaimed assets by providing a single source to search for lost investors.
How are assets lost?
An asset can be separated from its owner for many reasons including:
- Death
- Change of address
- Illegal activity
- A failure of the owner to notify a company or Registrar of a change of address
- People make investments and fail to tell their partners
Whilst companies make efforts to find customers when funds are due to be paid out these efforts are entirely down to the company concerned. As a result many assets are lost and consumers lose touch with their provider.
Who can use the service?
The Unclaimed Assets Register can be used by consumers to trace their lost assets, probate solicitors to help reunite their clients with their lost money, and businesses such as pension companies & financial services providers to find their lost customers.
How can I use the service?
It is recommended that consumers and solicitors can use the UAR’S website to make a search online. This can be done by registering with the UAR and setting up an online account at www.uar.co.uk
Businesses can register online and can upload the file online into the Unclaimed Assets Register.
How do I pay?
If you are consumer making an online search, the payment can be made instantly using Credit / Debit Card.
If you are a probate solicitor making an online search, the payment can be made instantly using Credit / Debit Card. If you are a frequent user, you can opt to create a business account with Experian by registering online.
To set up a business account with Experian contact us:
| Telephone | 0333 000 0182 (option 1 for Consumers, option 2 for Businesses). |
| uarenquiries@uk.experian.com |
If you are a business user, you can contact your Experian account managers for payment details.
How long does it take to obtain the results?
The results will be ready within 2 working days from the date the request has been submitted. We will email you asking you to log back into the system to view your results.
How can I track the status of my application?
The status can be tracked by logging in to your account on the UAR website.
What should I do if my search is successful?
If we find an unclaimed asset for you, you should contact the company holding the asset for further details. The company name and the contact details of the organisation holding your asset will be recorded in your search results.
What should I do if my search is not successful?
Experian requests as much information as possible from you in the application form in order to perform a search. A search may be unsuccessful because you do not have any unclaimed assets or because the company against which you are making a search is not a member of the Unclaimed Assets Register. The results of the search are directly correlated to the information provided on the application form. If there are assets in another address for example or a slight variation of the name, the search will be unsuccessful: the details have to be an exact match.
What is the cost of the search?
Experian’s Unclaimed Assets Register charges a fixed fee of £25 for each search. This includes VAT. Experian does not take a percentage of any funds you recover from your searches.
Forgotten your username and password?
Your username is the email address that you have registered. To reset your password, click the link that states "forgot password". Enter your email address. An email will be sent to you with a link to reset your password.
Worried about using your credit card online?
Experian’s UAR website is a safe and secure environment to make online payments. The information you provide to us over the Internet is undertaken using secure web server technologies, which allows web browser programs (i.e. Netscape or Microsoft Internet Explorer) to interact with our web server in an encrypted and secure environment.
For security reasons we do not keep credit card details on our database.
How do I find out more about Experian's Unclaimed Assets Register?
Contact us:
| Telephone | 0333 000 0182 (option 1 for Consumers, option 2 for Businesses). |
| uarenquiries@uk.experian.com |
How do I open an account with the Unclaimed Assets Register? (For Solicitors only)
When solicitors register with UAR, an Experian account is created by default using their business details. The account is usually setup between 7-10 working days. Until the account is setup you can continue with the searches by using the online payment service.
If you do not wish an Experian account to be created for your business please unselect this option when you register with UAR.
How do I run a new search if I have already submitted a request?
Place the mouse cursor on the HOME button and an option for submitting a new search request should appear.
Whom should I contact if I have a query or complaint about the UAR service?
If you have a query or complaint about the UAR service we recommend you to contact Experian using the below details.
| Telephone | 0333 000 0182 (option 1 for Consumers, option 2 for Businesses). |
| uarenquiries@uk.experian.com |
Alternatively from 15 February 2016, you also have the option to register your complaint using the European Commission Online Dispute Resolution (ODR) platform.
Our complaints handling procedure is available to read here.
Can I cancel an order?
The UAR search is processed immediately, with results available within 48 hours, and as such as soon as you click pay you lose the right to cancel your search.
What are Time-based One Time Passwords (TOTP)?
As part of Experian's on going effort to enhance security for all users across their products and services, we have introduced the use of two-factor authentication. This means that you will now need to enter a special token as well as your password in order to authenticate.
Time-based One Time Passwords or TOTP is a common method used to generate a secure single use token.
A 3rd party application or device is often used and once configured will provide a set of numbers which need to be entered each time upon authentication.
The TOTP is required to be entered alongside your password which satisfies the requirement for two factor authentication. This needs to be the same device that TOTP was configured with.
While there a number of applications and devices available which can be used to generate your TOTP, some of the following applications can be used on a mobile device:
iOS
Android
If you lose your device, require it to be reset or are having trouble setting up TOTP, you can contact the Experian support desk who will be able to assist.